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Frequently Asked Questions



Mobile Apps
Q: What do I need to play VB3m from my Midi keyboard?
A: You need to connect your Midi keyboard to your mobile device, and for doing so you need some accessory. If your device is an iPad or iPhone, first thing you need is the so-called Camera Connection Kit, and you should buy the original accessory from Apple or it won't work. The cost is about $35,00 and you can find it on the Apple Store, on Amazon or at any other Apple retailer.
See this link:
https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter

Or this, for USB-C devices:
https://www.apple.com/shop/product/MUF82AM/A/usb-c-digital-av-multiport-adapter

This accessory makes it possible to connect a USB peripheral to the mobile device. Actually, speaking in USB terms, in this case the mobile tablet or phone acts as the "host" and your keyboard controller is the "device".

If your mobile is an Android phone or tablet, you need an OTG (On-the-go) adapter, with USB-C or MicroUSB port according to the port your mobile uses. This accessory may come with some hi-end mobile, or you can buy one at an electronic supply store for something between $2 and $10. Here's an example:
https://www.samsung.com/au/support/mobile-devices/what-is-an-otg-on-the-go-cable/
Please note: not all adapters are of OTG type, make sure it's OTG, not a simple port converter.

Now, if your keyboard controller has built-in USB interface, it should also be a "Class Compliant" unit or it won't be seen by the host. Any modern keyboard manufactured after 2010 should be class compliant. How do you know if it's class compliant? Just connect it to your computer, possibly a Windows computer. If you don't need any driver to use it, it will also work with your mobile. Some workstations have options to configure the built-in USB-Midi connector. For instance, the Roland Fantom or RD-2000 can run the port in "Vendor" or "Generic" mode, where Generic is the class-compliant mode that lets your mobile "see" the device. Always refer to your controller's documentation for more details.

In case your keyboard doesn't have a built-in Midi-Usb interface, but only features the old DIN-5 Midi ports, you'll need an external Midi-Usb Interface. If you have to buy a new one, make sure it's modern and is of type "fully class compliant", i.e. "plug and play" or "driverless".

If you wish to test your Midi stream, open Chrome from your mobile and visit this URL: https://www.gsidsp.com/MidiMonitor

Pay attention: some modern workstations, synths, digital pianos feature both the host and device port, usually the host port is the USB Type A (rectangular) and the device port is USB Type B (square). You should always use the device port because, as stated before, the phone/tablet is the host and your keyboard is the device. You cannot use your recharge cable to connect your mobile directly to the host port of your workstation, it will just not work.

Also worth noticing is the fact that not all self-powered USB controllers can be directly connected to an Apple mobile device. If the device isn't directly supported (i.e. authorized by Apple), it's likely that you'll see the error "This device is drawing too much current". The controller should have its own power supply, or another workaround is to use an external powered USB Hub that will supply power to the controller.

Once everything is up, launch VB3m and play. If you still can't get any audio from the App, make sure the Midi channel sent by your keyboard matches the channels received by the App, also make sure that you can get audio out of your mobile.


Q: How can I restore Programs and Midi map to its initial state in VB3m?
Q: How does the Cloud service work?
Q: How do I install my App on all my Android devices
Q: I'm having troubles with the purchase of your mobile App
Q: I bought your mobile app for iOS, how can I transfer it to my Android device?
Q: VB3m sounds intermittently in GarageBand on iOS
Q: App Store charges me again for an App I already purchased
GS-201 Mark II
Q: Is there an option in GS-201 Mark II for getting rid of the tape hiss?
Q: Can GS-201 Mark II synchronize to host tempo?
Q: GS-201 Mark II isn't accepting my license.
VB3-II
Q: Can I use VB3 with my iPad?
Q: Can I use VB3-II's built-in rotary simulation as an effect for external audio sources?
Q: Can I connect VB3-II to an external rotary speaker?
Q: On how many computers can I install VB3-II?
Q: Am I allowed to sell my license of VB3-II?
Q: Want to buy VB3-II, I am VAT registered in EU, how can I pay without VAT?
Q: I have a license for VB3 version 1, how can I upgrade to VB3-II?
Q: My Windows 10 just updated and now VB3-II starts in demo mode
Q: I have a license key for VB3 but it's not working any more
Q: I've updated VB3-II to version 2.0.0 but Logic can't load it
Q: What is the sound difference between VB3-II v.1.1.1 and VB3-II v.2.0.0?
Q: Should I uninstall VB3-II v.1.1.1 before installing the new 2023 edition?
Q: I have a license of VB3-II, how do I use it on iPad?
Q: Will VB3-II for iPad replace VB3m?
DMC-122
Q: What's the difference between Crumar Mojo and GSi DMC-122?
Q: What kind of keybed is mounted on the DMC-122?
Q: Can I play the DMC-122 Editor in my favorite host?
BURN
Q: I can't seem to find a template for my clone.
Q: I already have a spare footswitch, is it compatible with the BURN?
Q: Does the BURN support MIDI clock synchronization?
Q: Does the BURN have a tap tempo function?
Q: Where can I buy the BURN and how much does it cost?
Freeware plugins
Q: I'm using your freeware/donationware plugin, can I use it for my commercial projects?
Q: I found a bug in your freeware plugin, will you update it?
Q: Some licensing questions related to free plugins
Q: I can't find your old plugins, MrRay22, MrRay73, etc.
Q: Does GSi software collect any information?
PayPal payments
Q: I don't have a PayPal account, can I pay by Credit Card?
Q: I'm located in the USA, can I buy this program? What will it cost in US$?
Q: The website shows prices in Euro. How much is this in my local currency?
Q: I wish to make a purchase but the PayPal page is only in italian.
Q: I have just purchased a plugin by mistake, can I have a refund?
Q: I bought a software but I don't like it, can I have a refund?
Registration
Q: I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code.
Q: I have two computers, a Mac and a Windows PC, shall I buy two separate licenses?
Q: My old computer passed over, I just bought a new one. Shall I buy a new license?
Q: I have just paid for my license but I still haven't received anything.
Q: I'm typing my license code but it always says 'NOT VALID'
Q: I have registered the plugin XYZ but I have lost my license number.
Q: The authorization screen says that I have no free slots left
Q: I have recently updated my computer and the plugin is now running in Demo mode
Q: How does license activation work? Can I activate on an off-line computer?
Generic
Q: I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language?
Q: I am an artist/music teacher/magazine editor/superman, can I have a free license?
Q: Do you have discounted educational licenses?
Q: Are GSi licenses transferrable? Can I sell my license to somebody else?
Q: If I buy a GSi plugin, am I entitled to free updates?
Q: Can I run the plugin XYZ on Linux?
Q: How can I uninstall a plugin?
Q: What does 'full polyphony' mean?
Q: Can I run 32 bit plugins on a 64 bit operating system?
Q: Can I use System Exclusive to control a plug-in?
Q: I am interested in a GSi product, where can I find a dealer in my Country?
Q: I have a Windows computer, is it powerful enough for running your plugins?
Q: I can't find the user Library in OSX
Q: I am testing the demo version but I hear an annoying hiss every 10 seconds, how can I get rid of it?
Q: What's the compatibility with OS X and Pro-Tools?
Q: Is there an AAX version of... ?
Q: Is this software compatible with XYZ?
Q: Can I have a DEMO version of your software?
Q: Logic 10.5 sees the plugin as "Midi-controlled effect"
Q: Why am I paying 22% Italian VAT?
Q: I'm a UK citizen, how does Brexit affect my purchase?
Q: I bought a license many years ago, how can I reinstall it?



List of all downloadable documents in PDF format

PDF DocumentDMC-122 Editor v.1.06 Manuale Utente (italiano) - 1,20 Mb  Product page
PDF DocumentDMC-122 Editor v.1.06 User's Manual (english) - 1,19 Mb  Product page
PDF DocumentDMC-122 Guida all'installazione rapida (italiano) - 1,75 Mb  Product page
PDF DocumentDMC-122 MIDI Implementation Chart - 29 Kb  Product page
PDF DocumentDMC-122 Quick Install Guide (english) - 1,75 Mb  Product page
PDF DocumentGemini - Manual Addendum n.1: integration with DMC-122 - 477 Kb  Product page
PDF DocumentGemini - User's Manual (english) - 574 Kb  Product page
PDF DocumentBURN - English Manual FW V.1.01 - 611 Kb  Product page
PDF DocumentBURN - Firmware update How-To - 820 Kb  Product page
PDF DocumentBURN - Footswitch How-To - 50 Kb  Product page
PDF DocumentBURN - Manuale Italiano FW V.1.01 - 605 Kb  Product page
PDF DocumentBURN - Quick programming guide - 25 Kb  Product page
PDF DocumentGS-201 Mark II - User's Manual ENG - 816 Kb  Product page
PDF DocumentTimeVerb-X - User's Manual (ENG) - 408 Kb  Product page
PDF DocumentEQuity - User's Manual (ENG) - 447 Kb  Product page
PDF DocumentVariSpeed - User's Manual (ENG) - 430 Kb  Product page

Please note: other software products may have a built-in user manual, not available as a separate download.





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